Before sending an email to our customer service, feel free to check out our most frequently asked questions below!
Can I exchange or return an item?
No returns or exchanges are excepted. If something is broken once arrived, email us within 48 hours with a photo of the broken product at email@example.com.
Are there any promo codes?
Free Domestic Shipping with a $75 order:
No code required.
$7 off International Shipping with a $75 order: 7OFFINTERNATIONAL
$15 off International Shipping with a $150 order: 15OFFINTERNATIONAL
*Order total is before tax and shipping. Please only use the International codes on International orders. See policies below for more info,
How long will it take to receive my order?
I ship all (non preorder) packages within 1-5 days of ordering. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Due to the ongoing pandemic, shipments may be delayed. International packages may take up to 90 days. Thank you for understanding!
How do I track my order?
You should recieve a tracking number via your email as soon as your items ship. If you havent received an email with a tracking number after 5 days, feel free to email us!
What ingredients are in the polish?
Nitrocellulose, Ethyl Acetate, Butyl Acetate, Isopropyl Alcohol, Ethyl Alcohol, Propyl Acetate, n-Butyl Alcohol and Triphenyl Phosphate. May Also Contain: Holographic Pigment, Aluminum Powder, Mica, Iron Oxide, Titanium Dioxide, Non-Phthalate Plasticizer, Norbornanediamine/Resorcinol Diglycidyl Ether Crosspolymer, Aluminum Hydroxide, RS N/C Paste, Calcium Resinate, Ba Compound 16, Anthraquinone, D&C Red 6, Red 7, Red 21, Red 22, Red 28 Red 30, Red 34, Red 40, Orange 5, Yellow 5, Yellow 6, Yellow 7, Yellow 10, Yellow 11, Violet 2, Blue 1, Ultramarine Blue, Cosmetic White, Cosmetic Iron Blue & Black 2.
What is 7 free?
Our formula is 7 free, which means there is no Toluene, Formaldehyde, DBP- Dibutyl Phthalate, Formaldehyde Resin, Camphor, Xylene, or Ethyl Tosylamide in any of our polishes. Our polishes are also cruelty free and vegan!
I missed out on a PPU or FTLOP polish, can I buy it after the sale ends?
PPU and FTLOP polishes are exclusives that cannot be distributed after the preorders end. We offer our over pours as 100% mystery grab bags 1-2 times a year. There is a chance for 2 PPU polishes to come back in July for their rewind month. These will be decided on in a poll our PFD Peeps Facebook group in May.
Shipping & Handling
If a package gets returned to us due to an incorrect or undeliverable shipping address, you will be contacted via email and your order can be reshipped at your cost or refunded minus the shipping costs. If you provide an incorrect address and your order has already shipped, the post office may be able to redirect it, for a fee. You may contact the post office for information on redirecting or intercepting packages. We are unable to replace any packages due to an incorrect address entered by the buyer. Your order confirmation email will list your shipping address, please double check your address after ordering,
Damaged or Incorrect Orders
If your order arrives with a damaged or incorrect item, please email us at firstname.lastname@example.org with a photo of the issue within 48 hours of the delivery. We are unable to provide a refund or replacment without a photo of the damaged or incorrect item. Please include your order number and order name in the email.
If you place an order and need a refund before your order ships, you will be refunded the amount we receive after fees.
Processing fees are not refunded to us when we refund you, so you will receive the exact amount we received as a refund.
If you are in the USA and use an international shipping discount code, your order will be cancelled or you will have the option to be invoiced for the amount of the code. Unfortunately the site does not have the capability to allow promo codes in specific countries only, so please be aware that codes 7offinternationl and 15offinternational are coupons for international orders only. If your order is over $75 and you are in the USA, you automatically receive free shipping. No code needed.